Coaching Services Terms & Conditions
These are the terms and conditions that apply to the coaching services offered by CREATIVETECH Inc. (may also be referred to as "Yana G.Y.," “the Coach” "I," "me," or "my"). These terms and conditions are to be read together with any services agreement and any other written agreements between us. These documents together form our entire agreement. By paying you accept and agree with these terms and agree to be bound by them.
Services
I would like to be clear that I am a business coach, and in no way qualified or willing to act as any other professional. I do not provide advice or support outside of my areas of expertise. Specifically, I am not qualified, willing or able to provide support in the form of counselling or therapy.
The coaching services are designed to assist you in improving Substack performance. I do not guarantee specific results.
It is your responsibility to book in a time and date that is suitable to you. This is done via my calendar booking system – you will get access after payment.
If you are not able to find a date and time that suit you, it is your responsibility to contact me to request a specific date and time. You agree to give me at least 72 hours’ notice if you need to reschedule a session.
Requesting a specific date and time does not guarantee my availability however I will endeavor to work with you to ensure you are able to meet with me in a timely manner.
Client responsibilities
You agree:
1. that it is your responsibility to schedule 1:1 coaching sessions,
2. that coaching is a partnership and that you are responsible for your own progress and results.
3. You agree to actively participate in the coaching process, complete assigned tasks, and provide necessary information to help facilitate the coaching sessions.
4. that you are responsible for your own physical, mental and emotional wellbeing when using my programs or the online portal. You understand that you can choose to discontinue using this program at any time, refund terms apply; and
5. if you are currently under the care of a mental health professional, you must inform them of your decision to use my programs and check with them if in their opinion, you have the required capacity to participate fully in my programs.
Payments & refunds
1. You agree to pay the coaching fees as outlined in this document.
2. Payment can be made via credit card or debit card and processed by Stripe or any other payment method accepted by the Coach. Details regarding payment methods will be provided by the Coach.
3. The services are pre-paid, meaning that you pay before the meetings take place. Failure to make timely payments will result in the suspension or termination of coaching services.
4. I offer refunds paid for only a meeting which did not take place for whatever reasons. Payments for meetings which already took place are non-refundable.
5. In case you’ve paid for a package of 12 or 24 meetings and decide to opt-out, I will refund a pro-rated amount for the meetings which didn’t take place. For example, if you paid $2,400 for 12 meetings and you decide to opt out after the 6thmeeting, you will get a refund of $1,200, which is the pro-rated amount for the remaining 6 meetings.
Termination
You can opt-out at any time.
I reserve my right to terminate this agreement by providing written notice of termination to you, without providing reasons.
If I terminate this agreement, I will refund to you the pro-rated amount for all meetings which did not take place. For example, if you paid $2,400 for 12 meetings and I terminate after the 6th meeting, you will get a refund of $1,200, which is the pro-rated amount for the remaining 6 meetings.
Confidentiality
I agree to maintain the confidentiality of all information shared by you during the coaching sessions, except as required by law or where you provide explicit consent for disclosure.
Where confidential information is disclosed to you during the program, it is done so for your personal benefit, and you agree not to disclose that confidential information to any other person or entity.
You also agree to maintain the confidentiality of any proprietary information or materials provided by me during the coaching process.
Intellectual Property
All intellectual property rights in my packages and programs remain my property. Access to any of my materials and services not give you any ownership rights to those materials or any other program material.
You are only allowed to use the coaching materials for your own personal use. You must not share, distribute or resell, in part or in full those materials without my prior written permission. You are prohibited from using my materials to develop your own program or training for sale or giving away to others.
Unauthorized use of any materials may give rise to a claim for damages and/or be a criminal offence.
All the materials are protected by copyright, trademark, and other intellectual property laws.
Limited liability and indemnity
To the extent permissible under relevant legislation, I will not be liable for any loss or damages including loss of opportunity or damages suffered by any person from following or applying any advice, coaching, ideas or content developed as part of my programs.
To the fullest extent permitted by law, you agree that:
1. my total aggregate liability for any claim(s) by you relating to any program I deliver to you is limited to the amount actually paid by you for that package or program;
2. if there is any fault in a package or program, my liability will be limited (at my choice) to:
(i) the delivery of that package or program again; or
(ii) refunding part or all of the cost of that package or program.
3. You agree to indemnify me and hold me harmless against loss or damages suffered by you or any other person arising from your breach of these terms and conditions.
Third party services
If I make any third-party recommendations including but not limited to third party products, programs or services (‘third party services’), it is because to the best of my knowledge, they are quality products or professional service providers. You must complete your own due diligence to protect yourself.
I will not be liable or responsible for your use of third-party services, or loss or damages you or any other person suffers due to the use of the third-party services.
Disclaimer
My packages and programs aim to provide a thought-provoking and creative process that inspires you to maximise your growth potential. I cannot do the work for you. You agree to take responsibility for your own circumstances and acknowledge that the benefit you receive from my programs will depend on your personal circumstances and the effort you put in.
You understand that it may take some participants a greater commitment of time and effort than others to implement suggested changes or ideas, and that varied results may arise based on the individual’s starting point, flexibility to change and emotional intelligence.
While I will use reasonable skills and care in delivering my packages and programs, I cannot guarantee that your objectives will be met or that your results will be consistent or improve. Each person comes to me with different circumstances, skills and attitude, all of which can impact their outcomes.
You are responsible for your own decisions, choices, actions, and results when implementing my coaching into all areas of your life. You agree that I will not be liable for any action or inaction, or for any direct or indirect result of any services that I have provided.
Information provided in my materials is for educational purposes only and I take no responsibility for any use made by you of the information supplied.
You understand that my packages and programs are not to be used as a substitute for professional advice by legal, mental, medical, financial, business, spiritual or other qualified professionals. You must seek independent professional guidance for such matters. You agree that all decisions and actions in these areas are exclusively your responsibility.
You understand that my packages and programs do not substitute for counselling or therapy, and do not prevent, diagnose, treat, or cure any mental disorder or medical condition.
General
Relationship – I am delivering my coaching packages and programs to you as an independent contractor and nothing in these terms and conditions should be interpreted to suggest otherwise.
Assignment – The packages and programs are personal to you and this agreement and cannot be assigned to any other person.
No Waiver – Any time or other indulgence granted by me will not in any way amount to a waiver of any of my rights or remedies under this agreement.
Governing Law – This agreement is governed by the laws of the United States of America, and you agree to be subject to the jurisdiction of the courts of Delaware, US if there was a serious dispute between us.
Severability – If any of these terms and conditions are determined to be invalid or unenforceable, then the invalid or unenforceable provision will be severed, and the remainder of the terms and conditions will continue in effect.
Entire agreement – These program terms and conditions, together with our services agreement and any other formal written agreements between us, form the entire agreement between us. Anything else discussed beforehand or afterward is not part of our agreement or fees charged unless it was included or has been agreed to in writing.
Last update date: 9th of August 2025